Mar 28, 2023

Clinique Successfully Tests Its New Outdoor Advertising Campaign

Challenge

In a highly competitive market, Clinique needed to test consumer opinions on the product communication for its new Clinique Even Better Clinical™ Serum Foundation through an upcoming outdoor advertising campaign.

A key point in understanding the audience in the Turkish market was whether to use celebrity endorsements in global main visuals or if they preferred to see the product packaging itself.

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Solution

Real-time pre-campaign testing to understand the target audience's thoughts on main visuals and slogans.

Using Sorbunu, Clinique utilized our real-time market research tool to target women aged 18-40, interested in sports, skincare, and preferring luxury cosmetic products, who had shopped online or at chain perfumeries in the last three months. This demographic was key to understanding how the advertisement would impact overall purchase intent.

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Results

The speed and hyper-targeting capabilities of Sorbunu enabled us to gather valuable and real-time insights. The participants (707 samples) completed the survey within 17 minutes. The main visual and slogan selected by the consumers were then featured on outdoor advertising billboards. The main visual that included the product packaging was chosen by 39.46% of the respondents.

Participants were also asked to select the phrase that better described the 'multivitamin effect in makeup.' The slogan '1 foundation. 3 serum technologies. 24-hour coverage and concealment' was chosen by 67.04% of the respondents. This choice was the top selection across all age groups and socio-economic groups.

When participants were asked to examine the visuals and identify features that distinguish the product from other foundations, the top three insights were easily determined using Sorbunu's labeling and word counting feature.

  • "Immediate impressive results."
  • "Create miracles with only one product."
  • "Nourish your skin while using foundation."
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The biggest advantage that the Sorbunu team and platform provide us is speed. Unlike traditional market research, we can set up our own study on an extremely user-friendly platform and receive responses in a very short time. This makes the research easier, more cost-effective, and much faster to complete. Once accustomed, we find it to be a platform where we can find answers to any question we might think is too trivial to research, play around with it as we wish, and create our own desired segments. Observing how much easier research has become is exciting.

Sena Topçu
Group Manager, CRM, Consumer Insights, Consumer Care & Digital Projects at The Estée Lauder Companies Inc.
Sena Topçu
Sorbunu

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